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CHEVROLET RECALL CHECK

At Chevrolet we care about your peace of mind. If at any time you are concerned about your vehicle, and wish to check if it is subject to a recall, you can do so by using our VIN look up below. In the event of a recall, you can rest assured that we will work diligently to communicate recall and program information to all affected customers.

However, we do understand that our customers may wish to access this detail on their own accord. All Chevrolet vehicles can be uniquely identified by their Vehicle Identification Number (VIN), and we have created a simple, online look up, which can be used at any time to assess whether there is an outstanding recall on your current Chevrolet model.

 

In order to assess whether there is an outstanding recall repair on your vehicle, enter your VIN in the search box below. Once your VIN is submitted, one of three icons will appear immediately below the look up box.

Enter your 17 Digit VIN here:

How do I find my VIN?
  • The VIN can be found at door jamb, the floor on driver’s side and the instrument panel

HOW DO I FIND MY VIN?

Your VIN is the unique identification for your vehicle and contains 17 alphanumeric characters. It may be found on your vehicle registration papers, on the vehicle itself — either on the passenger side dashboard at the bottom of the windshield and on the licence disc. Your VIN will not include the letter “i” or the letter ”o,” but may include the number “1” or the number “0.”

If you have been separately advised that your vehicle has been involved in a recently announced recall, and you have been shown a green icon, we recommend you contact your dealer directly. In the event of a recall, Chevrolet will work quickly to identify all affected vehicles and notify our customers directly. In addition, affected vehicle VINs will be loaded on to this site, however this process can take several days and in rare cases it may take longer.

BOOK A SERVICE

Should you require a recall repair, please use our dealer locator to find your nearest dealership and schedule an appointment.

To book a service at your preferred Chevrolet dealer simply complete your details, service needs and preferred service time below. Your chosen dealer will be in contact with you shortly to confirm your appointment.



FREQUENTLY ASKED QUESTIONS:

What does a vehicle recall mean to you?

A recall campaign is a precautionary measure that allows us to perform a service , repair or inspection on vehicles where a defect exists that may pose an unreasonable risk to your safety or property. There are three types of recalls which include:

1)  Non-compliance Recall

A non-compliance campaign allows us to perform a service on vehicles that do not meet government mandated standards or local regulations

2)  Product Safety Recall

A Product Safety Recall campaign is a precautionary measure that allows us to perform a service on vehicles where a defect trend exists that may pose an unreasonable risk to your safety or property.

3)  Customer Satisfaction Recall

A customer satisfaction notification is a precautionary measure that allows us to perform a service on vehicles to improve performance and ensure that your vehicle continues to serve you reliably in the future.

How can I tell if my vehicle has been involved in a recall?

To determine if your vehicle is involved in a recall, type your VIN in the search box above. If any recall repairs have not been completed on your vehicle, you will be shown a red icon, prompting you to contact your nearest dealership. Your nearest dealership can be located via the dealer locator in the side panel.

Please note, that in the event of a recall, Chevrolet will work quickly to identify affected vehicles and notify our customers. In addition, the affected vehicle VINs are loaded onto this site. This process can take several days, but in rare cases it may take longer. If your vehicle doesn't appear on this site and you have concerns that it may be involved in a recall, please contact your preferred dealership and discuss your concerns with them directly.

If I haven't received a recall letter in the mail, is there still a possibility that my vehicle has been involved in a recall?

Yes, the vehicle specific information related to a recently announced recall may not be available at the time of the announcement. Recalls are issued by VIN may not apply to every vehicle manufactured within a model year. There are multiple factors that determine if your vehicle is included in a given recall. For example, your vehicle could have been manufactured at a different time, in a different manufacturing facility or using different parts than those involved in the recalls.

Are there any Chevrolet vehicles not covered on this site?

Chevrolet provides information on this website for recalls announced on or after 2005. Any vehicles that were subject to a recall before this date, and/or after this date but have had the necessary recall repairs completed will not be flagged to return to a dealership. If you have any concerns around a vehicle manufactured prior to 2005 please contact your nearest dealership directly.

How do I interpret the numbers next to my red icon ?

1. Shows the VIN number you entered, for verification.

2. Lists out your recall reference number(s) for your vehicle


Indicates the date the Recall Check database was last updated

I have a yellow icon, what should I do?

It appears that we are unable to process the VIN because (1) it is either not a valid Chevrolet VIN or (2) it is associated with a vehicle that's older than model year 2005. Please contact your local dealer to determine if there are any outstanding recalls on your vehicle.

I still have questions, who should I contact?

It is recommended that you contact your preferred dealership and discuss your concerns with them directly. All Chevrolet dealers have access to the listing of vehicles affected by recalls. Dealers also have the correct repair methods, equipment and genuine parts required to effectively complete the repairs.

If, after contacting your preferred Chevrolet dealer, your concerns are unresolved, please contact our Customer Care Centre for further assistance on:

0800 422 777 or 041 403 2555 (dialling out of South Africa)

(Select Chevrolet, Opel or Isuzu, then select option 2 for Customer Care)

Mon – Fri 7:00am – 5:30pm


Alternatively, please send an email (include your VIN Number) to customercare@support.gmsa.com

Where can I find more information about Chevrolet recalls?

If your concerns are still unresolved after contacting your preferred Chevrolet Dealer, please contact our Customer Care Centre for further assistance on:

0800 422 777 or  041 403 2555 (dialling out of South Africa)

(Select Chevrolet, Opel or Isuzu, then select option 2 for Customer Care)

Mon – Fri 7:00am – 5:30pm


Alternatively, please send an email (include your VIN Number) to customercare@support.gmsa.com