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WARRANTY INFORMATION

All new Chevrolet vehicles come standard with a 5-year or 120 000km warranty, whichever occurs first.

You’ll be pleased to know that your Chevrolet warranty covers FREE ‘bumper-to-bumper’ costs. This includes any unforeseen costs related to your product warranty, relating to components and labour and excluding normal wear items and routine servicing.

Our warranty conditions are specifically intended to give you greater peace of mind and ensure that your car retains the best value possible. To get the best out of your Chevrolet warranty, please ensure that you fully understand your vehicle’s warranty terms (available in the warranty & service guide booklet inside the vehicle) and servicing requirements, along with the importance of maintaining a full service history (stamped service book records) throughout the lifespan of the vehicle.

Please note that the warranty will only be valid and honoured if your vehicle is serviced at a Chevrolet Authorised Service and Parts Distributor on the specified service intervals. This is to ensure that the vehicle, components and updates are maintained or performed (e.g. filters and oil replaced at the correct time) as per schedule to ensure that the vehicle will continue to serve you with reliability, economy and component durability.

For more details, refer to your vehicle’s warranty and service guide booklet, or contact us or your closest Chevrolet Authorised Service and Parts Distributor.

WORKMANSHIP & PARTS

All service and repair work at a Chevrolet Authorised Service and Parts Distributor or Approved Body Repairer is always carried out by trained technicians, using specialised diagnostic equipment and tools. Nobody knows your vehicle better than these trained professionals. Only Genuine Parts are fitted which carry a 1-year unlimited kilometer nationwide warranty. Genuine Parts are designed and manufactured with exacting standards, including attention to detail to achieve precise levels of fit and function, making a significant contribution to your vehicle’s value, reliability, performance and integrity.

With Genuine Parts, there are no compromises. Although non-genuine parts may seem like an exact replica of Genuine Parts, these are often made from low-grade materials. This inherent lack of quality makes non-genuine parts less effective and shortens their period of serviceability. Fitment of non-genuine parts will jeopardise the validity of your warranty (where applicable), which could have expensive consequences should major components fail and will impact negatively your vehicle’s resale value.

For more details, refer to your vehicle's warranty and service guide booklet, or contact us or your closest Chevrolet Authorised Service and Parts Distributor

ACCIDENT REPAIRS & APPROVED BODY REPAIRERS

In the event of an unfortunate vehicle accident, always insist and confirm that your vehicle will only be repaired by an Approved Body Repairer. If the vehicle is repaired by a non-approved body repairer, there are serious risks with regard to vehicle reliability, safety and full vehicle warranty cancellation.

WHEN TO SERVICE

While your warranty covers most unexpected failures that may occur, it does not include the regular servicing and maintenance that are required for all vehicles. Regular servicing with your Chevrolet Authorised Service and Parts Distributor is important to keep your engine and critical components performing at their best, so that your Chevrolet is always ready to help you find new roads. The warranty will be valid and honoured if vehicles are serviced at a Chevrolet Authorised Service and Parts Distributor at the specified service intervals. This is to ensure that the vehicle's components and updates are maintained or performed in accordance with the maintenance schedule (e.g. filters and oil replaced at the correct time) to make certain that the vehicle will continue to serve you with reliability, economy and component durability. For more information, check the recommended maintenance schedule for your vehicle here.

NATIONWIDE AFTERSALES SERVICE AND CARE

As from 1 January 2018, 67 Authorised Service and Parts Centres will continue to operate in key locations in Southern Africa. Please make sure that you get in touch with your nearest dealer so that you can maintain the status of your Chevrolet Manufacturer Warranty and Service Plan. These dealers are fully equipped and ready to ensure your Chevrolet is fully supported for the duration of its Warranty and Service Plan period and even thereafter. Our collective aim is to provide you with Chevrolet Customer Service that delivers over and above your expectations.

If you have any trouble with your vehicle while away from home, you can visit any Chevrolet Dealership to have warranty related repairs or regular service and maintenance performed. This is part of our promise to provide trust, convenience and value nationwide in order to take care of you and your Chevrolet throughout the lifespan of your vehicle.

OWNER SATISFACTION

Our goal is always to meet your needs and exceed your expectations. We earn customers for life and inspire loyalty through our brands, service delivery and passion. Our Authorised Service Distributors take pride in their service and strive daily to deliver the highest service levels we are renowned for.

Should you have any queries or items of concern, explain your concern to your Service Manager or Dealer Principal. In the event your concern is not resolved by our Authorised Service Distributors , it is suggested that you refer the matter to Chevrolet Customer Care.