DEAR CUSTOMER

New Chevrolet Car Sales Have ceased

General Motors GM is transforming its business globally.

As a result, the manufacturing and sales of Chevrolet vehicles has ceased in the domestic markets.

As a Chevrolet customer you may rest assured that Chevrolet is committed to serving you and your vehicle in the future.
We are committed to maintain a service network across key locations in South Africa, Namibia, Botswana and Swaziland with staff
trained to take care of all the needs of your Chevrolet for their addresses here.

We will continue to honour your original Chevrolet vehicle warranty as well as supporting you through Chevrolet’s Roadside Assistance.
We will continue to provide spare parts for your Chevrolet to support maintenance and repair of your vehicle.

For any questions regarding support for your Chevrolet, please contact your nearest Chevrolet Service Centre or our Customer Assistance Team:

Customer Call Centre: 0800 422 777

Customer Call Centre (outside South Africa): +27 41 403 2555

E-mail: customercare@support.gmsa.com

You may also enter your details to get a call back from a Chevrolet representative.

LET US ANSWER YOUR QUESTIONS

Why did GM decide to do this?

This is a business decision, based on GM’s global business priorities.

There have been significant changes to the global industry over the last few years, and our global strategy has evolved with these changes. The most significant industry change has been the emergence of mobility (autonomous/ride sharing/electrification/connectivity) as a service and as a long-term growth opportunity.

Globally, GM firmly believes there are opportunities where it can achieve greater return on investment – in specific vehicle segments and markets where the outlook for growth is very strong (business adjacencies, SUVs and crossovers, U.S. and China).

When will these changes be implemented?

We are working towards a business transition by the end of 2017; subject to regulatory approvals. However, these changes will not impact you as existing warranties and service plans remain in place and will be honoured beyond 2017.

What does this mean for me?

If you are a Chevrolet owner on-going aftersales and parts support will continue through the existing GM dealer network to the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017. From 2018, Isuzu dealers will provide aftersales and service support to Chevrolet customers.

What will the dealer network look like going forward?

Isuzu will franchise a new distribution network representing the Isuzu LCV Brand – with around 90 dealers. Isuzu has already identified these dealers who will be contacted over the next few days.

What about Chevrolet Complete Care? Will it continue and how will Chevrolet vehicles be supported in the market?

We will honour all existing Chevrolet vehicle warranty and service commitments we have made to our customers. Ongoing aftersales and parts support will continue for all Chevrolet customers from the existing GM dealer network through to the end of 2017.

We will also continue to provide service center support along with 24/7 contact centre and roadside assistance support. From 2018, Isuzu dealers will provide aftersales and service support to Chevrolet customers.

How long will GM ensure that parts are available to support my Chevrolet vehicle?

We will continue to ensure parts are available for Chevrolet vehicles for up to 10 years after production of your model has ceased.

Will the vehicle warranty and / or service and maintenance plan on my vehicle be honoured?

All existing warranties and service plans remain in place and will be honoured beyond 2017.

Who will repair my vehicle under warranty if my local Dealership closes?

Ongoing aftersales and parts support will continue for all Chevrolet owners, from the existing GM dealer network through the end of 2017. All existing warranties and service plans remain in place and will be honoured beyond 2017. GM will award the responsibility for Chevrolet after sales support to the approved Isuzu dealer network.

What value is there in keeping my Chevrolet car?

We stand by our products and don’t believe there will be a need for customers to sell their vehicles back to the dealers, especially as each vehicle’s warranties and after-sales service will be honoured. However, should a customer want to sell their vehicle back, normal business practices will be followed, whereby, the value transfer will be a negotiation between the dealer and customer.

I would like to return my vehicle or for GM to buy it back. Will GM reimburse me for its full value or purchase price? What options do I have?

Regrettably GM will not support any such buy back requests. Existing vehicle warranties will be honoured and ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers through the existing dealer network to the end of 2017, and after that through the Isuzu dealer network, subject to finalisation of our discussions with PSA.

What will happen to the resale value (market value, book value, trade in value) of my vehicle? Will GM provide compensation?

The Resale Value of a Vehicle is a complex issue and linked into a number of variables including Market forces such as supply and demand. GM does not offer Customers any Resale value protection or assistance and the normal market forces, condition of vehicle, mileage etc will dictate or apply at the time any Customer decides to replace or sell the vehicle. In this regard, it’s important to note that GM will continue to honour all warranties, service plans and provide full aftersales services and parts into the future.

I have just taken delivery of my new vehicle (Chevrolet, Opel or Isuzu) recently, today, yesterday or are about to do so. I would like to return it or not take delivery and want to know how GM will support me?

Regrettably GM will not support sale cancellations. Existing vehicle warranties will be honoured and ongoing aftersales and parts support will continue for all Chevrolet, Opel and Isuzu customers through the existing dealer network to the end of 2017, and after that through the Isuzu dealer network, subject to finalisation of our discussions with PSA.

I have an existing vehicle finance loan agreement with GMSA Financial Services and would like to know if and how this will be affected?

Existing vehicle and finance credit agreements, including monthly instalments due, remain intact and unaffected by the announcements.